Describing the main concepts of total quality management, this book explains the difference between TQM and traditional quality control. The key issues in making TQM the fundamental business principle are illustrated with case studies. For example, the poor qualtiy processes at the Bhopal pesticide plant in India cost Union Carbide Corporation #420 million in compensation claims; the Space Shuttle explosion (the "major malfunction of Challenger") was the tragic cost of poor quality engineering and bad processes; and the sinking of the British ferry, Herald of Free Enterprise, was the result of badly-implemented safety procedures. TQM is a rational attempt to avoid such eventualities.
"synopsis" may belong to another edition of this title.
Book Description Prentice Hall 01/05/1992, 1992. Book Condition: Good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # 9053-9780132849029
Book Description Prentice Hall, 1992. Paperback. Book Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Bookseller Inventory # CHL1665552
Book Description Prentice Hall, 1992. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Bookseller Inventory # BBI1895089
Book Description Prentice Hall, 1992. Paperback. Book Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Bookseller Inventory # mon0001813439
Book Description Prentice Hall, 1992. Paperback. Book Condition: Used; Good. Bookseller Inventory # 1111645
Book Description Prentice Hall 1992-05-01, 1992. Paperback. Book Condition: Very Good. All books are pre-owned and will have been read by someone else before you. They may well show signs of minor wear and tear. Please note, cover images are illustrative only, and the actual book cover and edition can vary. Bookseller Inventory # 9780132849029-21
Book Description Prentice Hall, 1992. Paperback. Book Condition: Good. Previous owners name stamp inside front page. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0005730486
Book Description Prentice Hall 01/05/1992, 1992. Book Condition: Good. This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9780132849029
Book Description Prentice Hall 01/05/1992, 1992. Book Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780132849029
Book Description Prentice Hall. Paperback. Book Condition: Good. Book has some visible wear on the binding, cover, pages. Bookseller Inventory # G013284902XI3N00