Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

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9780131971349: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.

Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.

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From the Back Cover:

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

  • Leadership and change
  • Strategic planning and execution of strategic plans
  • Quality, productivity, and competitiveness
  • Establishing a quality culture
  • Customer satisfaction and retention
  • Employee involvement and empowerment
  • Teamwork and team-building
  • Eliminating office politics, negativity, and territorial behavior
  • Conflict management and resolution
  • Quality tools
  • Continuous improvement
  • Benchmarkin
  • Just-in-Time (JIT)
  • Statistical Process Control (SPC)
  • Quality Function Deployment (QFD)
  • Six Sigma Quality
  • Lessons from distinguished leaders

About the Author:

David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida, where he also serves as professor of quality and safety management. He also administers Florida's Center for Manufacturing Competitiveness that is located on this campus and is president of The Management Institute, a private company dedicated to the continual improvement of quality, productivity, and competitiveness. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.

Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.

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ISBN 10: 0131971344 ISBN 13: 9780131971349
New PAPERBACK Quantity Available: 1
International Edition
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(Kuala Lumpur, Malaysia)

Book Description PEARSON HIGHER EDUCATION. PAPERBACK. Book Condition: New. 0131971344 Brand new book. International Edition. Ship from multiple locations. 3-5 business days Express Delivery to USA/UK/Europe/Asia/Worldwide. Tracking number will be provided. Satisfaction guaranteed. Bookseller Inventory # SKU000984

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