Synopsis
Boasting a strong managerial orientation, this text explores service operations. It differentiates service operations issues from those associated with manufacturing while showing how common aspects of various services allow them to benefit from similar types of analysis. Centring its discussion on the "service encounter" and its supporting elements, the text describes how the encounter can be supported and efficiency maximized with both quantitative and qualititative tools.
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Service Operations Management
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 56818122-20
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Service Operations Management
Seller: Stephen White Books, Bradford, United Kingdom
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Paperback. Condition: Good. Ex-library book, usual markings. Clean copy, sound binding. Quick dispatch from UK seller. Seller Inventory # mon0000070689
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