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Ultimate Service: Complete Handbook to the World of the Concierge - Softcover

Stiel, Holly; Collins, Delta

 
9780131753570: Ultimate Service: Complete Handbook to the World of the Concierge
Softcover
ISBN 10: 0131753576 ISBN 13: 9780131753570
Publisher: Prentice-Hall, 1993
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For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

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  • PublisherPrentice-Hall
  • Publication date1993
  • ISBN 10 0131753576
  • ISBN 13 9780131753570
  • BindingPaperback
  • Number of pages200
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