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Synopsis
For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
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Ultimate Service: The Complete Handbook to the World of the Concierge
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0131753576I3N01
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Ultimate Service: Complete Handbook to the World of the Concierge
Published by
Pearson Education Limited, 1993
ISBN 10: 0131753576
ISBN 13: 9780131753570
Used
Hardcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites. Seller Inventory # 00102583365
Stock Image
Ultimate Service: Complete Handbook to the World of the Concierge
Published by
Pearson Education Limited, 1993
ISBN 10: 0131753576
ISBN 13: 9780131753570
Used
Hardcover
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Very Good. For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites. Seller Inventory # CIN0131753576VG
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Ultimate Service: The Complete Handbook to the World of the Concierge
Seller: YESIBOOKSTORE, MIAMI, FL, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: As New. Seller Inventory # 0131753576-VB