Ultimate Service: Complete Handbook to the World of the Concierge

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9780131753570: Ultimate Service: Complete Handbook to the World of the Concierge

For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

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Stiel, Holly; Collins, Delta
Published by Prentice Hall College Div (1994)
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