Six Sigma: Basic Tools and Techniques (NetEffect)

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9780131716803: Six Sigma: Basic Tools and Techniques (NetEffect)

With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner’s point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent academic and industry reference.    

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Summers, Donna C.
Published by Prentice Hall (2006)
ISBN 10: 0131716808 ISBN 13: 9780131716803
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Summers, Donna C.
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Book Description Prentice Hall, 2006. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. Six Sigma Origins2. Quality Masters3. Leadership and Strategic Planning4. Creating a Customer Focus5. Teams6. Project Management7. Measures and Metrics8. Problem Solving Using Design, Measure, Analyze, Improve, Control9. Statistics10. Variable Control Charts11. Process Capability12. Probability13. Attribute Control Charts14. Reliability15. Failure Modes and Effects Analysis16. Design of Experiments17. Lean Manufacturingappendix 1: Normal Curve AreasAppendix 2: Factors for Computing Central Lines and Control LimitsAppendix 3: Values of t DistributionAppendix 4: Binomial DistributionAppendix 5: Poisson DistributionAppendix 6: Websites for QualityAnswers to Selected ProblemsBibliographyIndex. Bookseller Inventory # ABE_book_new_0131716808

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Summers, Donna C.
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