Hotel Operations Management

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9780131711495: Hotel Operations Management

Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.

 

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

 

"synopsis" may belong to another edition of this title.

From the Back Cover:

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:
  • "This Chapter at Work," an introduction to each chapter's content
  • "Chapter Outlines," to make it easier to find essential information
  • "Hotel Terminology at Work," extensive definitions of important hotel terms
  • "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
  • "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
  • "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
  • Extensive checklists and forms that aid general managers in their daily work
In addition to its in-depth coverage of hotel operations, the book includes valuable information about:
  • The history of the hotel industry
  • The Global Distribution System (GDS) and its importance to the sales effort
  • STAR (Smith Travel Accommodations Reports)
  • Hotel management companies
  • Buying and franchising a hotel

About the Author:

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

"About this title" may belong to another edition of this title.

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