Items related to Hotel Operations Management

Hotel Operations Management - Softcover

Hayes, David K.; Ninemeier, Jack D.

 
9780131711495: Hotel Operations Management
Softcover
ISBN 10: 0131711490 ISBN 13: 9780131711495
Publisher: Pearson, 2005

Synopsis

Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.

 

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

 

"synopsis" may belong to another edition of this title.

From the Back Cover

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:
  • "This Chapter at Work," an introduction to each chapter's content
  • "Chapter Outlines," to make it easier to find essential information
  • "Hotel Terminology at Work," extensive definitions of important hotel terms
  • "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
  • "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
  • "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
  • Extensive checklists and forms that aid general managers in their daily work
In addition to its in-depth coverage of hotel operations, the book includes valuable information about:
  • The history of the hotel industry
  • The Global Distribution System (GDS) and its importance to the sales effort
  • STAR (Smith Travel Accommodations Reports)
  • Hotel management companies
  • Buying and franchising a hotel

About the Author

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

"About this title" may belong to another edition of this title.

Publisher
Pearson
Publication date
2005
Language
English
ISBN 10 
0131711490
ISBN 13 
9780131711495
Binding
Paperback
Edition number
2
Number of pages
592