Appropriate for courses in Hospitality Ethics and Hospitality Leadership in hospitality management programs, as well as for a Human Resource Management course.
With an integrated case study approach, this text offers a comprehensive and student-friendly method for teaching future managers how to recognize and analyze ethical dilemmas–giving them a strong foundation for making decisions based on sound ethical principles.
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Book Description Prentice Hall, 2005. Paperback. Book Condition: New. Bookseller Inventory # DADAX0131136801
Book Description Prentice Hall, 2005. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: (NOTE: Each chapter concludes with a Conclusion, Key Words, Chapter Thought Questions, and References section.)INTRODUCTORY CHAPTERS.1. Ethical Principles for Hospitality Managers.Honesty.Integrity.Trustworthiness.Loyalty.Fairness.Concern and Respect for Others.Commitment to Excellence.Leadership.Reputation and Morale.Accountability.2. Ethical Thought.Meta-Ethics.Normative Ethics.Ethical Theories and Decision Making.Analyzing Cases.3. Good Employment Selections and Introduction to the Case Study.Finding the Right Management Positions.The Freshwater Oasis Inn Case Study.OPERATIONS CHAPTERS.4. Ethics and Front Office Management.Front Office.Front Desk at the Freshwater Oasis Inn.Civility.Etiquette.Civility at the Freshwater Oasis Inn.5. Ethics and Housekeeping Management.Housekeeping.Demographics.Hiring and Supervising a Diverse Workforce.Housekeeping at the Freshwater Oasis Inn.6. Ethics and Sales and Marketing.Marketing.Ethics Codes.Sales and Marketing at the Freshwater Oasis Inn.Professionalism.7. Ethics and Facilities Management.Fostering a Shared Ethic.Moral and Legal Requirements.Facilities Management at Freshwater Oasis Inn.8. Ethics and Foodservice Management.Managing Diversity in Foodservice.Work Ethic.Foodservice Worker Safety.Foodborne Illness and Food Safety.Foodservice at the Freshwater Oasis Inn.The Ethics of Purchasing.Purchasing and Receiving at Freshwater Oasis Inn.9. Ethics and Dinning Room Management.The Dinning Room at the Freshwater Oasis Inn.Effective Communication Basics.10. Ethics and Bar and Beverage Management.The Bar at the Freshwater Oasis Inn.Alcohol Abuse and Alcoholism.Alcohol Abuse at the Freshwater Oasis Inn.Ethics and Our Lives.MANAGEMENT CHAPTERS.11. Ethics and Human Resource Management.Supervision.Stress Management.Time Management.Delegation.Human Resource Management at the Freshwater Oasis Inn.Chains of Command at the Freshwater Oasis Inn.12. Ethics and Technology.Technology at the Freshwater Oasis Inn.Humility.Becoming Humble.Ethics and Humility.13. Ethics and Cost Control.Cost Control at the Freshwater Oasis Inn.Ethics and Controls.DESIGNING & IMPLEMENTING ETHICS PROGRAMS.14. Developing Codes of Ethics and Ethics Programs.Management Deficiencies at the Freshwater Oasis Inn.Ethics Codes.Developing Ethics Codes.Freshwater Oasis Inn Ethics Code.Developing and Ethics Program.Designing an Ethics Program for Freshwater Oasis Inn.Training Design Model.15. Training Management and Employees in Ethics.Lesson Planning for the Freshwater Oasis Inn Ethics Program.Conclusion.Case Study.Glossary.Appendices.A. Principles and Standards of Ethical Supply Management Conduct.B. American Society of Association Executives Standards of Conduct.C. Marriott Corporate Policy 1, Ethical Conduct.D. Some Messages to the Executives of Ramada Inns. Bookseller Inventory # ABE_book_new_0131136801
Book Description Prentice Hall, 2005. Paperback. Book Condition: New. book. Bookseller Inventory # 0131136801
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Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0131136801
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801311368091.0
Book Description Pearson, 2005. Paperback. Book Condition: New. Bookseller Inventory # P110131136801
Book Description Pearson. PAPERBACK. Book Condition: New. 0131136801 BRAND NEW W/FAST SHIPPING! This item is: Ethical Decision-Making in the Hospitality Industry, 1st Ed., 2006, by Jaszay, Christine, Ph.D.^Dunk, Paul; FORMAT: Paperback; ISBN: 9780131136809. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO address. To avoid ordering the wrong item, please check your item's ISBN number!. Bookseller Inventory # P9780131136809
Book Description Prentice Hall, 2005. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780131136809
Book Description Pearson College Div, 2005. Paperback. Book Condition: New. 17.14 x 22.86 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-21020451