Check In; Check Out: Managing Hotel Operations - Hardcover

Vallen, Gary K.; Vallen, Jerome J.

Hardcover

ISBN 10: 0131126822 ISBN 13: 9780131126824

Publisher: Pearson, 2004

Synopsis

For courses in Hotel Front Office Management.

The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work―from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guests―reservation, arrival, billing, departure, auditing and accounting―the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

About this title

About the Author

Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallen was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now professor emeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.

He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

From the Back Cover

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors―a father-and-son team―have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the many features of the latest revision are:

• Comprehensive treatments of central and global reservation systems
• Over 4,000, cross-referenced listings in the index
• Revised folio explanations that accommodate both accountants and non-accountants
• Many carefully selected photographs and exhibits illustrating the textual material
• Coverage of industry issues not found in any other texts
• End-of-chapter questions and answers, problems, Web sites, and tidbits
• A complete glossary; a book in itself
• Application of yield management to a rapidly changing industry
• Recognition of the many third parties with whom the industry must deal
• Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
• Special attention to the organizational changes that have taken place in hotelkeeping
• Distinct outline headings to improve readability and comprehension
• Historical perspective that locates issues within the framework of operations
• Use of professional vocabulary
• Explanation of the importance of brands and branding
• Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodging executive
• Description of the impact of electronic communication on hotel management

Edition details

• Publisher: Pearson
• Publication date: 2004
• ISBN 10: 0131126822
• ISBN 13: 9780131126824
• Binding: Hardcover
• Language: English
• Number of pages: 656