Hotel Operations Management

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9780130995988: Hotel Operations Management

For courses in Introduction to Hotel and Lodging Management. Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's--and their own--ultimate success.

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From the Back Cover:

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

  • "This Chapter at Work," an introduction to each chapter's content
  • "Chapter Outlines," to make it easier to find essential information
  • "Hotel Terminology at Work," extensive definitions of important hotel terms
  • "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
  • "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
  • "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
  • Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

  • The history of the hotel industry
  • The Global Distribution System (GDS) and its importance to the sales effort
  • STAR (Smith Travel Accommodations Reports)
  • Hotel management companies
  • Buying and franchising a hotel

About the Author:

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

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Hayes, David K., Ninemeier, Jack D.
Published by Prentice Hall (2003)
ISBN 10: 0130995983 ISBN 13: 9780130995988
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Published by Prentice Hall (2003)
ISBN 10: 0130995983 ISBN 13: 9780130995988
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