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Synopsis
For courses in Customer Service, Hospitality Management, and Travel and Tourism.
A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples―along with numerous exercises and a multitude of figures― are what make this text directly applicable to the real world of hospitality.
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From the Back Cover
Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about.
This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives.
Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization.
It clearly explains what quality service is and how to provide it, including:
- How to create a supportive quality service culture and leadership climate
- How to weave quality service into your everyday operation
- How to measure and reward quality service successes
- How to maintain continuous quality throughout your organization
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Quality Service: What Every Hospitality Manager Needs to Know
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Quality Service : What Every Hospitality Manager Needs to Know
Published by
Pearson Education, Limited, 2001
ISBN 10: 0130930180
ISBN 13: 9780130930187
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Quality Service : What Every Hospitality Manager Needs to Know
Published by
Pearson Education, Limited, 2001
ISBN 10: 0130930180
ISBN 13: 9780130930187
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP96826733
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-M-004-02467
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Quality Service: What Every Hospitality Manager Needs to Know
Published by
Prentice Hall, 2001
ISBN 10: 0130930180
ISBN 13: 9780130930187
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Softcover. Condition: Good. 1st Edition. Has used bookstore stickers. Text appears clean, but may contain some marks that we missed. Cover Has Shelf, Edge and Corner Wear, Looks nice. 202 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; ISBN: 0130930180. ISBN/EAN: 9780130930187. Pictures of this item not already displayed here available upon request. Inventory No: 1561061502. Seller Inventory # 1561061502
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Quality Service: What Every Hospitality Manager Needs to Know
Published by
Prentice Hall, 2001
ISBN 10: 0130930180
ISBN 13: 9780130930187
Used
Softcover
First Edition
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Good. 1st Edition. Has used bookstore stickers. Text has Marking, Cover Has Shelf, Edge and Corner Wear, Looks nice. 202 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; ISBN: 0130930180. ISBN/EAN: 9780130930187. Pictures of this item not already displayed here available upon request. Inventory No: 1561061503. Seller Inventory # 1561061503
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Quality Service: What Every Hospitality Manager Needs to Know
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