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Synopsis
"Total Quality Service" is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.
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Total Quality Service: How Organizations Use It to Create a Competitive Advan.
Seller: Sperry Books, Rollinsford, NH, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Fair. Prentice Hall 1993 hardcover, good cover, good glossydust jacket, tight binding, some highlights and underlines Prompt, reliable service, shipped next business day. Int'l mailed via first class or priority. Seller Inventory # thcnf421107
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Total Quality Service: How Organizations Use It to Create a Competitive Advantage
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0130910341I4N00