Synopsis
for undergraduate and graduate courses in Service Management or Service Operations Management.
This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.
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Service Management and Operations
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001843677
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Service Management and Operations
Published by
Pearson Education, Limited, 1999
ISBN 10: 0130813389
ISBN 13: 9780130813381
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Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP38230052
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Service Management and Operations
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0130813389I3N01
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Service Management and Operations
Published by
Pearson Education, Limited, 1999
ISBN 10: 0130813389
ISBN 13: 9780130813381
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 6266653-6
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Service Management and Operations
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings With owner's name inside cover. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1350grams, ISBN:9780130813381. Seller Inventory # 9753333
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Service Management and Operations
Seller: Peak Pearl LLC, Holly Springs, NC, U.S.A.
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Like new, never been used. Seller Inventory # S 9780130813381
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Service Management and Operations
Seller: YESIBOOKSTORE, MIAMI, FL, U.S.A.
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paperback. Condition: As New. Seller Inventory # 0130813389-VB
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Service Management and Operations
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
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Paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0130813389