For Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. Also found in engineering management programs at the graduate level. May also be found in Quality Control curricula.
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David L. Goetsch is Provost of the Joint Campus of the University of West Florida and Okaloosa-Walton Community College and Professor of Quality, Management, and Safety. Dr. Goetsch is also President and CEO of the Institute for Continual Improvement, a private consulting firm dedicated to the continual improvement of employees, organizations, and communities. Dr. Goetsch welcomes feedback from his readers and may be contacted at the following email address: ddsg200l@cox.net.
Stanley Davis is Professor of Quality Management at Okaloosa-Walton Community College and CEO of Stan Davis Consulting.
Customer service is a critical issue for organizations attempting to survive and thrive in the competitive arena of global business. Effective Customer Service: Ten Steps for Technical Professions treats the subject of customer service from the perspective of engineering, manufacturing, construction, and other technical professions.
This step-by-step guide"About this title" may belong to another edition of this title.
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Book Description Softcover. Condition: Very Good. Very good condition copy, Text appears to be clean, Wear to over all book from storage, Bump to book edges, Multiple copies available this title. Quantity Available: 2. Shipped Weight: Under 1 kilo. Category: Customer services; Customer services; ISBN: 0130485292. ISBN/EAN: 9780130485298. Pictures of this item not already displayed here available upon request. Inventory No: 1561026267. Seller Inventory # 1561026267