Training the Trainer

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9780130423436: Training the Trainer

In today's workplace, performance-based training is complete, measurable, and active for your learners. Written by a corporate trainer, this concise, easy-to-read text focuses on the how-to's of training. This textbook offers a new, performance-based approach to training that will grab and hold your attention. It addresses industry issues such as: retention of employees; the integration of technology into training; different training styles and methods; the workplace and the needs of the diverse workers in it; and the management, evaluation, and performance of training. You will find practical tips and advice for creating training materials, analyzing the impact of training, and training with impact.S PECIAL FEATURES INCLUDE: *Trainer Tips that are "FYI" hints for dealing with different topics, different learners, and different training moments *Trainer Pitfalls that guide you through corrections for common training and presentation mistakes *Trainer Terms to highlight and define training terms throughout the text *Skill Builders that allow you to practice techniques and critical thinking as you learn *Training Resources that contain useful websites, equipment procedures, and electronic practices *Power Index, containing crossreferences, key terms and trainer language, are all clearly indexed for new and experienced trainers

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About the Author:

Mary Jo Dolasinski has a bachelor's of science degree in Hospitality and Tourism Management and a master's degree in Communication and Creative Arts. She has been training and teaching in both industry and academia for more than 15 years. As corporate director of Training and Career Development for White Lodging Services, she is responsible for all activities related to management and employee training. In this role she has developed and implemented company-wide initiatives such as New Hire Orientation, Certification Training, Leadership Training, Ongoing Development programs, etc. She has also developed partnerships with Marriott International, state government, and community-based organizations to implement training in such areas as Welfare to Work, Career Advancement Training for the company's incumbent, and Work Specific English to help immigrant employees.

Mary Jo serves as a national trainer for Marriott International, conducting training classes for managers and supervisors across the country on topics including: how to conduct training, time management and managing change. She has been a guest lecturer for Purdue University's Calumet campus for the last 10 years teaching small-group communication and public speaking, as well as a host of hospitality, management, and human resource classes.

Over the last several years, Mary Jo's efforts have been recognized nationally, including White Lodging Services' recognition as one of the Top 100 Training Companies for 2002 as determined by Training Magazine. She received the Industry Recognition Award for ongoing efforts toward the advancement of hospitality and tourism education presented by International Council of Hotel, Restaurant and Institutional Education Association (ICHRIE) and was recognized as a "Best Practice Champion" in American Lodging Excellence by the American Hotel and Lodging Association.

She has been invited to deliver keynote addresses and workshops for many organizations including: The Government Meeting Planners Association, Indiana Chapter; ICHRIE; League of Cities; Hospitality Business Alliance; and American Hotel and Lodging Association. She has authored several articles, written a chapter on training for the Essentials of Food Safety and Sanitation, and coauthored an Immigrant's Guide to the American Workplace: Making It in America, Prentice Hall 2003.

Finally, with a sincere belief in giving back to the industry she works in and being an advocate of education, Mary Jo sits on several boards and is a member of many committees including: Hospitality Advisory Committee for Purdue University-Calumet, the Strategic Planning Committee for OCHRE, Commissioner for Commission on Accreditation of Hospitality Management Programs, Marriott International's Committee for Management University Training, and various School to Work Committees. She has also spearheaded local events for the promotion of the hospitality industry and education of high school teachers, customer service training for many local businesses, workshops with county convention and tourism bureaus, and partnered with the Department of Economic Development in the city of Gary, IN, to initiate a customer service program for local businesses.

Excerpt. Reprinted by permission. All rights reserved.:


Training today is a strategic investment into a future where attracting and retaining employees is a part of the business plan, and technology significantly impacts the way we live, communicate, and work. Our past suggested many of our work environments were that of manual labor. Now many of those same work environments are fueled by technology. We have shifted to a thinking and service economy. Work teams, career banding, career latticing, and career circles have replaced traditional individual job descriptions, organizational charts, and career ladders.

Training in the 21st century demands trainers who have a broad set of skills-from motivation to financial management, from performance to project management. This changing perspective is requiring a new training model. The trainer is now a strategic business partner, a business partner that can help companies develop their employees.

Today's training professionals are continually faced with the challenges of preparing people for new roles, helping redesign people practices, and supporting and driving the corporate culture. Today, uncertainty has caused us to change the way we teach, what we teach, and how we teach it.

Who Should Read This Book?

This book was written for anyone interested in furthering his or her abilities to teach, train, and enhance knowledge including:

  • Trainers/training professionals (new and experienced)
  • Directors of training
  • Teachers/educators wanting to learn new approaches in the classroom
  • Managers/leaders/supervisors who do training
  • Subject matter experts who need to do training.

Training is Changing

Businesses are starting to realize that when people and their processes are aligned, profits follow. Companies are looking for business partners who can develop their employees in an ever-changing and uncertain business climate.

This book provides you with a plan to be successful in this constantly changing workplace. It simplifies the notion of training, and the information is presented in a useful, retainable, timely, and fun way.

Over the last 20 years as a teacher and training professional I have watched as the environment of the classroom has evolved. We have gone from a formal environment to a more relaxed and casual environment. Students want to learn, they just learn differently from those before them. Today, more than ever, the teacher or trainer has to "be on."

Learning is Performance

Today's learners learn best when they are relaxed and enjoying themselves. They also learn more when we can stimulate both the analytical and the creative sides of their brain. Ultimately, training is like a stage performance-providing education in such a way that engages the audience in new and exciting ways.

In the spirit of this performance, we need to look at ourselves sometimes as the playwright (writing the training materials), and sometimes as the actor on stage (the trainer), trying to get our message across. The tools we have to help us include the effective use of our script (training materials), our stage (anywhere we are conducting training), our audience (our trainee), and our ability to use our skills to perform effectively.

The purpose of this book is to provide you with a road map for successful training in our constantly changing workscape. The goal of the book is to simplify the notion of training and present information to you in a useful, retainable, timely, and fun way that can easily be applied. To this end, there are several features in the book to help you navigate including:

  • Trainer Terms—definitions of words or phrases used in training.
  • Trainer Pitfalls—designed to highlight common mistakes made in training. Solutions are offered as well.
  • Highlight Boxes—short facts and statements related to the topic in that chapter or section.
  • Creative Ideas—highlighting ideas to enhance training and add creativity to its application.
  • Pullout Boxes—reinforce key concepts within the chapter or section.


Chapter One — Training Today
Offers a summary of how the workplace and its work force are changing. It discusses how training and training professionals have to change to meet the needs of the new learner. Ultimately, great training is performance.

Chapter Two — Why Do You Need Training?
Examines when to use training as a solution. Performing a needs analysis and developing program goals and objectives are discussed.

Chapter Three — You as the Actor
Discusses the integral role the trainer as actor plays in the learning process. It further explores presentation techniques for effective presentation and communication.

Chapter Four — The Audience
Deals with the audience — planning for different types of people, viewing how people learn, and learning what motivates the audience.

Chapter Five — Developing Your Script — Part 1: The Outline
Designed to teach the basics of how to go from training ideas to a detailed training outline. Also looks at various training methods.

Chapter Six — Developing Your Script — Part 2: Elements of the Performance
Focuses on taking the detailed training outline and working on the flow of the performance, planning for activities, games, and audio visuals. Planning the opening and closing of the sessions is also covered.

Chapter Seven — Developing Your Script — Part 3: Creating the Props
Concentrates on developing the written materials, audio visuals, and handouts used in the training performance.

Chapter Eight — Setting the Stage
Deals with the "nuts and bolts" of a performance—from who is attending to where to have it and every logistic in between.

Chapter Nine — Staging and The Dress Rehearsal
Focuses on the preparation of a performance. This chapter explores both the mental and physical preparation required for success.

Chapter Ten — The Performance
Looks at classroom management issues during the actual training session. How to work the room, how to deal with difficult people, how to handle emergencies.

Chapter Eleven — The Reviews
Measurement and evaluation are the heart of this chapter. Kirkpatrick's four levels of evaluation are discussed, as well as thinking outside the "evaluation box."

Chapter Twelve — E-Learning Basics
Explores the new technologies available in the training arena, focusing on electronic learning: what it is, what it can do, and how to design training. The chapter also looks at new trends in training uses for technology.

Includes lists of resources available in the training arena, detailed information on measurement techniques, proposal writing and return on investment.

This book is written to help you take the building blocks of performance-based training and to own them for yourself. It is the hope of this author you will learn new concepts and methods for the training you conduct in today's workplace. Remember to honor the traditional training model while customizing your own performance-based training style.

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Mary Jo Dolasinski; Anna Graf Willliams; Karen J. Hall
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