Outsourcing is probably the key to a company's becoming and remaining competitive, says manager-turned-consultant Heywood, but it is likely to be a different type of outsourcing than is generally practiced today. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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How can we become competitive and remain competitive over all our business processes?
Is outsourcing still a matter of choice or has it become essential to our survival?
Dramatic advances in technology have led to managers seeking methods of ensuring maximum competitiveness across all business processes. There is now the need to consistently evaluate the technology on offer and achieve improvements. Faced with an often less than adequate internal skills base, full time external specialists are inevitably seen as an important solution to the problem.
Outsourcing has become a strategic decision – but is it really the answer to all our problems? Many outsourced projects fail to meet the client’s needs and the decision to outsource is not a simple one.
The Outsourcing Dilemma presents objectively the arguments for and against outsourcing, enabling you to confront the issues that need to be considered before taking a decision to outsource.
Competitive advantage is a choice. Who are you going to entrust it to?
Brian Heywood, an experienced consultant specializing in outsourcing, was formerly President of an international food company based in the United States. He also operates TSS Marketing Intelligence, a market research consultancy that counts PriceWaterhouseCoopers and KPMG among its clients. His books include Executive Report: Outsourcing the Finance Function, and the forthcoming E-Procurement: A Guide to Successful E-Procurement Implementation.
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