The Human Side of Organizations (8th Edition)

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9780130319616: The Human Side of Organizations (8th Edition)

For Organizational Behavior and Human Relations courses. Understanding how people behave in organizations is an essential element to being part of an organization on any level. The Human Side of Organizations is designed to prepare students for what lies within organizations, thus avoiding "reality shock." Clearly written with real-life, rather than theoretical aspects, the text provides students with a complete analysis of behavior. The text covers how formal and informal organizations function, and provides complete coverage of communications and etiquette for all business situations.

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From the Back Cover:

THE HUMAN SIDE OF ORGANIZATIONS excites readers studying organizational behavior, human relations, or industrial psychology.

It is more important than ever before that everyone understand organizational behavior, As organizations change, so must we. Organizational trends continue to change quite rapidly.


  • Communication methods
  • Current organization structures
  • Time and self-management
  • Job satisfaction, including external and internal factors
  • Business etiquette
  • Reality Check focus boxes
  • Trends, including downsizing and outsourcing
  • Internet addresses for key topics

Enhance your skills by reviewing your knowledge and practicing your techniques on the Companion Website at

Excerpt. Reprinted by permission. All rights reserved.:

To the Instructor

The response to the first seven editions of The Human Side of Organizations has been extremely gratifying. The text, having been adopted by hundreds of colleges in the United States and Canada since its first edition, appears to have reached its intended audience. One of the goals of this book has been to avoid overloading students with the multitude of erudite theories that tend to turn off—rather than excite—students facing their first course in organizational behavior, human relations, or industrial psychology. With the addition of a new author, considerable time and effort have gone into thoroughly updating the eighth edition in order to continue the traditions of the previous versions. We have retained the vital sections of the seventh edition, added important areas for today, while keeping the length of the book manageable. We have also written this book for managers, potential managers, and all those who will not enter management. The working environment is changing, and it is more important now than ever before that everyone understand organizational behavior. As organizations change, so must we.

Organization of the Text

The Human Side of Organizations, Eighth Edition, is divided into four parts:

  1. Humans Are People. Four chapters designed to help the reader develop insight, sensitivity, and improved understanding of people—both leaders and operating employees—in organizations. Includes chapters that discuss an overview of organizational behavior, the role work plays in our lives, concepts of perception and decision making, and one of the most important areas of all—communication. Two chapters are dedicated to this vital activity.
  2. The Organizational Framework. Five chapters describe the overall structure of organizations and the behavior of managers, groups, and individuals. First the basic element of organizations—jobs—is fully discussed. The various ways organizations are structured are discussed next, followed by the methods used to run (manage) organizations. The last two chapters of this part examine the behavior of groups and individuals.
  3. Inducing Organizational Activity. Four chapters explore factors that induce organization members to act—that is, factors that essentially create momentum in an organization. Motivation theories are explained in the first chapter of this part. The factors that affect the quality of work life and job satisfaction are thoroughly investigated. Change, often the only constant in many organizations, is completely explored. The fourth chapter in this part examines the role of leadership in organizational behavior.
  4. Strategies for Improving Organizational Behavior and Performance. The previous part discusses factors that essentially create momentum in organizations, whereas this section mainly explores factors that restrain organizational behavior: efforts to maintain quality, stress factors, restrictions suggested by etiquette and ethical concerns, and the challenges of globalization, diversity, and the inclusion of all types of workers.

New and Updated Materials

Organizational trends continue to change quite rapidly. Consequently, a variety of up-to-date and practical materials have been retained from the seventh edition and updated. These include the following:

  • updating of chapter materials
  • a view of organizational behavior for managers and nonmanagers alike
  • extensive coverage of communications
  • the latest formal organization structures
  • a section on time- and self-management
  • a large section on job satisfaction, including external and internal factors
  • solid and broad coverage of business etiquette
  • Reality Check focus boxes that describe organizational life as it really is
  • discussion of trends, like downsizing and outsourcing, throughout the text
  • key terms and definitions in the margins
  • Internet addresses for key topics that appear in the margins
  • learning objectives directly linked to the questions at the end of each chapter


Focus Boxes

Reality Checks brings the work world as it really is into every chapter. Two additional boxes, A Question of Ethics and A Global Glance, are continued, with revisions, from the seventh edition. These boxes serve to enrich students' understanding of a chapter's concepts.

Experiential Exercises

Another feature of this edition is the Experiential Exercises that appear at the end of each chapter. These exercises are intended to provide the student with an opportunity to apply specific chapter concepts.


A variety of applications are included in each chapter. They are intended to provide students with an opportunity to improve their organizational behavior skills through analysis of realistic situations.

Cartoons, Tables, Figures, and Photos

Cartoons such as the extremely popular Dilbert, tables, figures, and photos have been included to emphasize key points and enhance student interest in the text matter. The various changes in design are intended to maintain the text's contemporary appearance.

Goals and Objectives

The overall goals of each chapter and of individual learning objectives are provided at the start of each chapter.

Marginal Notes

A running glossary in the margins and NetNotes have been provided to assist students and faculty. The glossary contains key terms and concepts and their definitions. NetNotes are Internet and World Wide Web sites containing additional information on various topics. Every effort has been made to select valuable sites, but please understand that the Web is a dynamic and constantly changing environment.

Checking for Understanding

These questions cover the major topics of each chapter and test students' comprehension of the material. The questions are directly linked to the learning objectives at the beginning of each chapter.


The material for the eighth edition has been carefully researched from a variety of current sources. Citation of sources has been greatly expanded for virtually all chapters.



Professors that use the book in their classes can choose a free video from a set of award-winning videos to supplement their lectures. The videos provide students with exposure to professional, hands-on training for many aspects of behaviors in the workplace. The contrasts between acceptable and unacceptable behaviors are clearly noted.

There is also a video prepared to go hand-in-hand with the book. The video is not essential to the book, but it provides a strong addition to the course.

Instructor's Manual

The complete Instructor's Resource Manual is written by the author, ensuring complete synergy with the book. It provides lecture notes, video teaching notes, suggested answers to end-of-chapter materials test item file, and overheads. It is provided both in print and on CD-ROM with PowerPoint files.

Computerized Test Bank

An electronic version of the test item file, this supplements allows professors to generate tests automatically or manually, to provide different versions of the same test, and to have easy access to answer keys.

Companion Web Site

An online resource for distance learning courses, the Companion web site provides students with extra practice questions, hints for further study, and automatic feedback. Scores and questions can be emailed directly to professors. Visit for more information and additional resources.

To the Reader

This text has been designed with you in mind. It is our intention that you understand every aspect of organizational behavior, whether you are a manager or not. We have made every effort to tell the "real" story of life in organizations, and not just the theoretical aspect. We want you to be able to enter any organization prepared for what lies within and able to avoid "reality shock" and many painful learning experiences. We also tried to make this book interesting to read. Therefore, you may find that we are talking directly to you. Although this style may seem a little less academic, it is no less serious. We believe that it is more important to write clearly and have interested readers than to succumb to the temptation to use bigger words unnecessarily, just to sound important.

Every organization has many sides to it. You are about to explore one of these sides—the human side of organizations. In one sense, an organization exists wherever there are two or more persons with mutual interests. For our purposes, the term organization can relate to business organizations, governmental bodies, social organizations, cause-oriented groups, and even family units.

Conflict—Is It Inevitable?

Is conflict inevitable? Not in every instance. Yet, wherever two or more people gather together, potential conflict exists. But do people who have to make decisions (and who doesn't?) in this problem-beset world have to wait until after a crisis before they act? Wouldn't it be far more desirable if potential discord and organizational problems were anticipated and prevented? Perhaps problems could be prevented far more often if individuals in organizations could develop greater sensitivity toward human problems.

Guard Against Simplistic Solutions

Any book on human behavior in organizations shouldn't be a how-to presentation. Wish as heartily as we might, we are unlikely to come up with 10 simple rules that will enable us to resolve all problems we confront. What should this book be, then? It should be a resource that will help you to develop a keener awareness of and sensitivity toward the needs, sentiments, and attitudes of ...

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Drafke, Michael W. ; Kossen, Stan.
Published by Prentice Hall (2001)
ISBN 10: 0130319619 ISBN 13: 9780130319616
New Hardcover Quantity Available: 1
Barker Books
(Spokane, WA, U.S.A.)

Book Description Prentice Hall, 2001. Hardcover. Book Condition: New. Eighth edition. 8th edition, new unused hardcover with trace wear with unopened cd. Bookseller Inventory # 5743

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Drafke, Michael; Kossen, Stan
Published by Pearson Education Inc., Upper Saddle River, NJ (2002)
ISBN 10: 0130319619 ISBN 13: 9780130319616
New Hardcover Quantity Available: 2
(Burgin, KY, U.S.A.)

Book Description Pearson Education Inc., Upper Saddle River, NJ, 2002. Hardcover. Book Condition: New. 8th Edition. Text appears clean. Very nice looking book. Cd included. Multiple copies available this title. Quantity Available: 2. Category: Business, Finance & Marketing; Psychology & Psychiatry. ISBN: 0130319619. ISBN/EAN: 9780130319616. Pictures of this item not already displayed here available upon request. Inventory No: 1560744908. Bookseller Inventory # 1560744908

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