Items related to Serving Internal and External Customers
Synopsis
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education.
This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication “best practices,”Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
"synopsis" may belong to another edition of this title.
About the Author
Anne Swartzlander brings to this title a range of professional and teaching experience. She brings decades of experience in management, business development, research, and retail sales.
Dr. Swartzlander has her Ph.D. from Ohio State University in Consumer Economics. She has taught at several major universities including the University of Georgia and the University of Tennessee. She was recently nominated for the American Marketing Association's Distinguished Marketing Professor award.
From the Back Cover
Exceptional customer service leads to customer loyalty and retention and, ultimately, to organizational success. It happens whenever, wherever and however customers interact with the organization.
Strategy, Systems and People topics are presented in a manner that allows the reader to share experience, broaden perspectives and supplement existing skills.
Research and expert commentary substantiate and demonstrate the effects that make a difference to any organizations bottom line.
"About this title" may belong to another edition of this title.
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Serving Internal and External Customers
Seller: BookHolders, Towson, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Edition: first ] Publisher: Prentice Hall Pub Date: 8/15/2003 Binding: Paperback Pages: 304 first edition. Seller Inventory # 6877823
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Serving Internal and External Customers
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication ?best practices,?Customer Service? provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. Seller Inventory # 00080879735
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Serving Internal and External Customers
Published by
Pearson College Div (edition ), 2003
ISBN 10: 013028341X
ISBN 13: 9780130283412
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Seller: BooksRun, Philadelphia, PA, U.S.A.
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Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 013028341X-8-1
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Serving Internal and External Customers
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
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paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0003565431
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Serving Internal and External Customers
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication ?best practices,?Customer Service? provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. Seller Inventory # CIN013028341XG
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Serving Internal and External Customers
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paperback. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_475485404
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Serving Internal and External Customers
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G013028341XI5N00
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Serving Internal and External Customers
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Paperback. Condition: Good. Book in Good condition. Seller Inventory # 9780130283412-good
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Serving Internal and External Customers
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paperback. Condition: As New. Seller Inventory # 013028341X-VB
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Serving Internal and External Customers
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