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Achieving Excellence through Customer Service - Hardcover

 
9780130051257: Achieving Excellence through Customer Service

Synopsis

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

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Tschohl, John; Franzmeier, Steve
Published by Prentice Hall Direct, 1991
ISBN 10: 013005125X ISBN 13: 9780130051257
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Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.

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hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0000553181

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Tschohl, John, Franzmeier, Steve
Published by Prentice Hall Direct, 1991
ISBN 10: 013005125X ISBN 13: 9780130051257
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Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 53399214-6

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Tschohl, John; Franzmeier, Steve
ISBN 10: 013005125X ISBN 13: 9780130051257
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Seller: Top Notch Books, Tolar, TX, U.S.A.

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Hard Cover. Condition: Very Good. Dust Jacket Condition: Very Good. Jacket has light edgewear. Boards have minor shelfwear. Pages are clean, text has no markings, binding is sound. Size: 8vo - over 7¾" - 9¾" tall. Seller Inventory # 047106

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Tschohl, John
Published by Prentice Hall, 1991
ISBN 10: 013005125X ISBN 13: 9780130051257
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Hardcover. Condition: UsedVeryGood. Hardcover; light fading and shelf wear to exterior; light fade spots to page edges; in very good condition with clean text, firm binding. Dust jacket shows light scuffing and shelf wear. Seller Inventory # 97999

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Tschohl, John;Franzmeier, Steve
ISBN 10: 013005125X ISBN 13: 9780130051257
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Hardcover. Condition: Good. Dust Jacket Condition: Very Good. hardcover in very good condition with very good dust jacket. highlighting. Seller Inventory # 121153

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Tschohl, John with Steve Franzmeier
ISBN 10: 013005125X ISBN 13: 9780130051257
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Hardcover. Condition: Fine. Dust Jacket Condition: Very Good. vii, 294 pp. Fifth printing. The jacket has a 1/2" closed tear at the head of the rear flap fold. Seller Inventory # 013000

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Tschohl, John and Steve Franzmeier
Published by Prentice Hall, 1991
ISBN 10: 013005125X ISBN 13: 9780130051257
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Seller: NEPO UG, Rüsselsheim am Main, Germany

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Gebundene Ausgabe. Condition: Sehr gut. 736 Seiten ex Library Book aus einer wissenschaftlichen Bibliothek Sprache: Englisch Gewicht in Gramm: 969. Seller Inventory # 314198

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