Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

0 avg rating
( 0 ratings by Goodreads )
 
9780124105430: Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

"synopsis" may belong to another edition of this title.

About the Author:

David Loshin is President of Knowledge Integrity, Inc., a company specializing in data management consulting. The author of numerous books on performance computing and data management, including “Master Data Management" (2008) and “Business Intelligence - The Savvy Manager’s Guide" (2003), and creator of courses and tutorials on all facets of data management best practices, David is often looked to for thought leadership in the information management industry.

Abie Reifer is a technology and strategy consultant with extensive experience in customer care systems design and implementations. He currently serves in a technology leadership position at a data collection, management and research organization. Previously, Mr. Reifer served as the CIO and CTO of an international telecommunications billing services organization. Earlier in his career he held a senior strategy position at a renowned billing and customer care firm, where he served as an advisory strategy consultant to a leading US telecommunications carrier. Mr. Reifer began his career at Bell Communications Research and received his Master’s degree in Engineering from Columbia University

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

David Loshin, Abie Reifer
Published by ELSEVIER SCIENCE TECHNOLOGY, United States (2013)
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Paperback Quantity Available: 10
Seller
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2013. Paperback. Book Condition: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. Bookseller Inventory # EOD9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
17.22
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

David Loshin, Abie Reifer
Published by ELSEVIER SCIENCE TECHNOLOGY, United States (2013)
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Paperback Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2013. Paperback. Book Condition: New. Language: English . Brand New Book. Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. Bookseller Inventory # AAZ9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
17.22
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

David Loshin, Abie Reifer
Published by Elsevier Science 2013-11-25, Amsterdam (2013)
ISBN 10: 0124105432 ISBN 13: 9780124105430
New paperback Quantity Available: > 20
Seller
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description Elsevier Science 2013-11-25, Amsterdam, 2013. paperback. Book Condition: New. Bookseller Inventory # 9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
17.23
Convert Currency

Add to Basket

Shipping: 3
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

David Loshin, Abie Reifer
Published by ELSEVIER SCIENCE TECHNOLOGY, United States (2013)
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2013. Paperback. Book Condition: New. Language: English . Brand New Book. Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. Bookseller Inventory # AAZ9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
21.31
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Loshin, David
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Quantity Available: 1
Seller
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2013. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # KS-9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
18.74
Convert Currency

Add to Basket

Shipping: 3.06
Within U.S.A.
Destination, Rates & Speeds

6.

David Loshin; Abie Reifer
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Quantity Available: 2
Seller
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # ST0124105432. Bookseller Inventory # ST0124105432

More Information About This Seller | Ask Bookseller a Question

Buy New
22.43
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

David Loshin, Abie Reifer
Published by Elsevier Science & Technology
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Paperback Quantity Available: 2
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Elsevier Science & Technology. Paperback. Book Condition: new. BRAND NEW, Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization, David Loshin, Abie Reifer, Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. Bookseller Inventory # B9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
15.60
Convert Currency

Add to Basket

Shipping: 6.95
From United Kingdom to U.S.A.
Destination, Rates & Speeds

8.

David Loshin; Abie Reifer
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Quantity Available: 2
Seller
BWB
(Valley Stream, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Depending on your location, this item may ship from the US or UK. Bookseller Inventory # 97801241054300000000

More Information About This Seller | Ask Bookseller a Question

Buy New
23.53
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Loshin, David / Reifer, Abie
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Quantity Available: 1
Seller
Rating
[?]

Book Description Book Condition: New. Publisher/Verlag: Morgan Kaufmann | Customer Centricity, Analytics, and Information Utilization | Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. | Introduction: Describes the precepts at a high level and introduce the intent of the book.Who is a Customer? Everyone!: This chapter dispenses with the nonsense associated with trying to coalesce de facto concepts under a single name and instead provide a re-boot definition as a paradigm shift in terms of business-process customer orientation.The Customer Network and Sphere of Influence: This chapter contemplates the interconnectedness of individuals, households, and other hierarchical groupings that influence decisions about doing business with your company.Making Customer Centricity Pervasive in the Company: Discusses why changes to the IT infrastructure for managing customer data are insufficient to change the way the company works. The changes have to pervade the way people work with the data in the context of the business interaction, and the customer experience depends on these changes.You are the Brand: Every interaction and touch point between someone in the organization and anyone outside the organization contributes to the brand perception. The quality of each interaction is incorporated into the brand, and with more social network interactions exposing customer opinion, this will only increase. Listen to the Voice of the Customer: Considers how every customer touch point is an opportunity for engagement, and that the combination of information and analytics will help in addressing customer issues in an optimal way.Engage, Engage, Engage: The preponderance of channels for communication not only complicates tracking customer centricity, it confuses the customer base and makes it difficult to hear what they are saying. This chapter discusses the need to unify the methods by which customers communicate with the organization.Increased Revenues: These three chapters talk about optimizing business processes for creating value. This chapter talks about increased revenues.Decreased Costs: This one looks at decreasing costs.Protection of Brand: Discusses exposure to the brand and how customer engagement and improved experience can work in the company's favor.Analysis, Information, Process: This chapter ties it all together to suggest required changes to the existing way of doing things combines analysis with good information and process change. This is a summary but these topics are then covered in the next 3 books. | Format: Paperback | Language/Sprache: english | 150 gr | 226x146x6 mm | 108 pp. Bookseller Inventory # K9780124105430

More Information About This Seller | Ask Bookseller a Question

Buy New
20.41
Convert Currency

Add to Basket

Shipping: 3.56
From Germany to U.S.A.
Destination, Rates & Speeds

10.

David Loshin
Published by Morgan Kaufmann (2013)
ISBN 10: 0124105432 ISBN 13: 9780124105430
New Softcover Quantity Available: 2
Seller
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Morgan Kaufmann, 2013. Book Condition: New. book. Bookseller Inventory # ria9780124105430_rkm

More Information About This Seller | Ask Bookseller a Question

Buy New
21.65
Convert Currency

Add to Basket

Shipping: 3.87
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book