The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

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9780124047006: The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.



  • Practical, field-tested, and actionable tips for what to do and say?and what NOT to do or say?in each situation.
  • Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.
  • Illustrative "survival stories" contributed by numerous professionals on the front lines of user research.

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[ The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research By ( Author ) Dec-2013 Paperback

Review:

"...guide to the moderating role played by researchers in product user research...Eighteen "survival stories" are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing..."--ProtoView.com, April 2014 "This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."--UXmatters.com, April 7, 2014

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Donna Tedesco, Fiona Tranquada
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Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2013. Paperback. Book Condition: New. 234 x 188 mm. Language: English . Brand New Book. The Moderator s Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Bookseller Inventory # AA59780124047006

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Donna Tedesco, Fiona Tranquada
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Book Description ELSEVIER SCIENCE TECHNOLOGY, United States, 2013. Paperback. Book Condition: New. 234 x 188 mm. Language: English . Brand New Book. The Moderator s Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Bookseller Inventory # AA59780124047006

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Book Description Elsevier Science & Technology. Paperback. Book Condition: new. BRAND NEW, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research, Donna Tedesco, Fiona Tranquada, The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. * Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation.* Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.* Illustrative "survival stories" contributed by numerous professionals on the front lines of user research. Bookseller Inventory # B9780124047006

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Book Description Elsevier Science & Technology, 2013. Book Condition: New. Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions. Num Pages: 364 pages, Approx. 120 illustrations (120 in full color). BIC Classification: UTF; UYZG. Category: (P) Professional & Vocational. Dimension: 235 x 191 x 16. Weight in Grams: 760. . 2013. 1st Edition. Paperback. . . . . . Bookseller Inventory # V9780124047006

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Book Description Elsevier Science & Technology. Book Condition: New. Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions. Num Pages: 364 pages, Approx. 120 illustrations (120 in full color). BIC Classification: UTF; UYZG. Category: (P) Professional & Vocational. Dimension: 235 x 191 x 16. Weight in Grams: 760. . 2013. 1st Edition. Paperback. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780124047006

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