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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research - Softcover
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.
As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.
- Practical, field-tested, and actionable tips for what to do and say―and what NOT to do or say―in each situation.
- Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.
- Illustrative "survival stories" contributed by numerous professionals on the front lines of user research.
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[ The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research By ( Author ) Dec-2013 Paperback
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"...guide to the moderating role played by researchers in product user research...Eighteen "survival stories" are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing..."--ProtoView.com, April 2014 "This is a sample chapter from Donna Tedesco and Fiona Tranquada’s new book, The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann."--UXmatters.com, April 7, 2014
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- PublisherMorgan Kaufmann Publishers In
- Publication date2013
- ISBN 10 0124047009
- ISBN 13 9780124047006
- BindingPaperback
- Number of pages364
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