Usability in Government Systems: User Experience Design for Citizens and Public Servants - Softcover

Softcover

ISBN 10: 0123910633 ISBN 13: 9780123910639

Publisher: Morgan Kaufmann, 2012

Synopsis

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.

About this title

Review

Doing public-sector systems right: Guidance from more than 30 experts to help you increase cost effectiveness, operational efficiency, and public engagement.

From the Back Cover

Government systems continue to be rife with poor usability and to provide a less-than pleasant experience to their users, both citizens and their own employees. Designing government systems for usability is a unique and difficult task, because of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy. Editors Elizabeth Buie and Dianne Murray have brought together more than 30 experts to outline practical advice to both usability specialists and government managers and technology professionals. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as integrating usability into the government procurement process, are all covered in this book.

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Government systems continue to be rife with poor usability and to provide a less-than pleasant experience to their users, both citizens and their own employees. Designing government systems for usability is a unique and difficult task, because of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy. Editors Elizabeth Buie and Dianne Murray have brought together more than 30 experts to outline practical advice to both usability specialists and government managers and technology professionals. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as integrating usability into the government procurement process, are all covered in this book.

Edition details

• Publisher: Morgan Kaufmann
• Publication date: 2012
• ISBN 10: 0123910633
• ISBN 13: 9780123910639
• Binding: Paperback
• Language: English
• Number of pages: 446
• Editor: Buie Elizabeth