Synopsis
The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.
Written by authors who are recognized experts in problem management, this publication goes beyond existing process theory and supplements the HDI Problem Management Professional Certification by including step by step easy to understand examples, real-life scenarios and personal experiences to keep the reader engaged from cover to cover. The process templates, tables, and reports included in the appendix will enable readers to more quickly establish and mature problem management within their organization.
This title is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role.
Key Features
Consolidates problem management principles and concepts from numerous industry frameworks
Provides clear guidance on how to successfully incorporate problem management activities within your IT organization
Includes recommendations for communicating and measuring the business value of problem management
Helps readers avoid common mistakes by following recommendations from the authors' experiences
Supports and expands upon the HDI Problem Management Professional certification
Includes valuable templates, tables and reports to accelerate implementation
This book provides practical guidance on the design, implementation, and effective execution of problem management. Problem management seeks to reduce and prevent the number and severity of incidents and problems on the business that are caused by errors within the IT infrastructure.
"synopsis" may belong to another edition of this title.
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Problem Management: A Practical Guide
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TSO, The Stationery Office, 2024
ISBN 10: 0117082988
ISBN 13: 9780117082984
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Problem management (Paperback)
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Paperback. Condition: new. Paperback. This publication serves as the definitive resource for individuals and organizations looking to establish and mature the problem management process within their organization. It consolidates concepts and principles found across numerous IT service management (ITSM) frameworks, then adds the collective experiences of industry experts into an easy-to-read, practical and insightful guide. The bonus materials in the appendices provide templates, workflows and tools that can be leveraged by the reader to accelerate the maturity of their problem management process. Problem Management: A Practical Guide is fully aligned with and serves as an expanded resource for the Problem Management Professional certification course offered by HDI Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780117082984
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Problem management
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Problem Management: A Practical Guide
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Problem management (Paperback)
Seller: AussieBookSeller, Truganina, VIC, Australia
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Paperback. Condition: new. Paperback. This publication serves as the definitive resource for individuals and organizations looking to establish and mature the problem management process within their organization. It consolidates concepts and principles found across numerous IT service management (ITSM) frameworks, then adds the collective experiences of industry experts into an easy-to-read, practical and insightful guide. The bonus materials in the appendices provide templates, workflows and tools that can be leveraged by the reader to accelerate the maturity of their problem management process. Problem Management: A Practical Guide is fully aligned with and serves as an expanded resource for the Problem Management Professional certification course offered by HDI Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9780117082984
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