The ISM Method Version 3: past, present and future of IT service management - Softcover

Hoving, Wim; Van Bon, Jan

Softcover

ISBN 10: 011708106X ISBN 13: 9780117081062

Publisher: Van Haren Publishing, 2013

Synopsis

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way

About this title

About the Author

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

From the Back Cover

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.

This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

Edition details

• Publisher: Van Haren Publishing
• Publication date: 2013
• Language: English
• ISBN 10: 011708106X
• ISBN 13: 9780117081062
• Binding: Paperback
• Edition number: 3
• Number of pages: 2