Items related to A study guide to service catalogue from the principles...
A study guide to service catalogue from the principles of ITIL V3 (APMG International Service Catalogue) - Softcover
Synopsis
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
"synopsis" may belong to another edition of this title.
- PublisherStationery Office
- Publication date2010
- ISBN 10 0117063649
- ISBN 13 9780117063648
- BindingPaperback
- LanguageEnglish
- Number of pages120
(No Available Copies)
Search Books: Create a WantCan't find the book you're looking for? We'll keep searching for you. If one of our booksellers adds it to AbeBooks, we'll let you know!
Create a Want