Research into patient medical care from the perspective of the patient. The author, a social scientist with 19 years experience of research into health services, has been awarded a Fellowship by the Nuffield Trust to support the production of this study. The topics include: The case for change - evidence of sub-standard care, meeting expectations, treatment choices, patient-centred care; Public confidence and expectaions - international comparisons, media influences, encouraging false expectations: Patient as decision-maker; Managing care and ensuring safety; Assessing and improving health care delivery - feedback, measuring patients' experience, performance indicators; Rights, resposibilities and accountability; What can be done in primary care - understanding patients' preferences and expectations.
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-H-001-02383
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780117030565. Seller Inventory # 9101074
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