Synopsis
This guide covers ’core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods and tools. ITIL 4 Managing Professional: Create, Deliver and Support will: (i) enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market; (ii) cover service performance and will give practitioners an understanding of service quality and improvement methods; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
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About the Author
Privatized from HMSO in 1996, TSO has a 200-year inheritance of secure, no-fail delivery to Her Majesty's Government and Parliament and it is the largest publisher in the UK by volume, publishing over 15,000 titles a year.
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ITIL 4: Create, Deliver and Support (ITIL 4 Managing Professional)
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TSO, The Stationery Office, 2020
ISBN 10: 0113316321
ISBN 13: 9780113316328
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ITIL 4: Create, Deliver and Support (ITIL 4 Managing Professional)
Published by
TSO, The Stationery Office, 2020
ISBN 10: 0113316321
ISBN 13: 9780113316328
Used
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ITIL 4: Create, Deliver and Support (ITIL 4 Managing Professional)
Published by
TSO, The Stationery Office, 2020
ISBN 10: 0113316321
ISBN 13: 9780113316328
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Paperback
Seller: Toscana Books, AUSTIN, TX, U.S.A.
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