Operational support and analysis: ITIL intermediate capability handbook - Softcover

Stationery Office; Cartlidge, Alison

 
9780113314294: Operational support and analysis: ITIL intermediate capability handbook

Synopsis

The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.

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