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ITIL V3 Continual Service Improvement - Softcover

 
9780113314058: ITIL V3 Continual Service Improvement

Synopsis

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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9780113311422: Continual Service Improvement - German

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ISBN 10:  0113311427 ISBN 13:  9780113311422
Publisher: The Stationery Office, 2008
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Published by TSO, 2013
ISBN 10: 0113314051 ISBN 13: 9780113314058
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