ITIL Secrets Of Service Level Management: A Process Owner's Guide

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9780113313525: ITIL Secrets Of Service Level Management: A Process Owner's Guide

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

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Ami Nahari, Stationery Office, Craig J. LaCava
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ISBN 10: 0113313527 ISBN 13: 9780113313525
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Book Description TSO, United Kingdom, 2013. Paperback. Book Condition: New. UK ed.. Language: English . Brand New Book. An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice. Key Features: Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style. Bookseller Inventory # CBL9780113313525

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Ami Nahari, Stationery Office, Craig J. LaCava
Published by TSO, United Kingdom (2013)
ISBN 10: 0113313527 ISBN 13: 9780113313525
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Book Description TSO, United Kingdom, 2013. Paperback. Book Condition: New. UK ed.. Language: English . Brand New Book. An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice. Key Features: Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style. Bookseller Inventory # CBL9780113313525

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Ami Nahari
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Book Description The Stationery Office/Tso, 2013. Paperback. Book Condition: Brand New. 305 pages. 8.50x8.50x0.60 inches. In Stock. Bookseller Inventory # __0113313527

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Nahari, Ami; Stationery Office; LaCava, Craig J.
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Book Description TSO, 2013. Book Condition: New. 2013. Paperback. Num Pages: 305 pages, col. ill., col. figs, tables. BIC Classification: 1DBK; KJ; UY. Category: (P) Professional & Vocational. Dimension: 217 x 216 x 18. Weight in Grams: 858. . . . . . . Bookseller Inventory # V9780113313525

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Book Description TSO. Book Condition: New. 2013. Paperback. Num Pages: 305 pages, col. ill., col. figs, tables. BIC Classification: 1DBK; KJ; UY. Category: (P) Professional & Vocational. Dimension: 217 x 216 x 18. Weight in Grams: 858. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780113313525

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Ami Nahari; Stationery Office; Craig J. LaCava
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