Secrets of Service Level Management: A Process Owner's Guide

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9780113313525: Secrets of Service Level Management: A Process Owner's Guide

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

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Book Description TSO. Paperback. Book Condition: new. BRAND NEW, Secrets of Service Level Management: A Process Owner's Guide, Ami Nahari, Stationery Office, Craig J. LaCava, An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences. Bookseller Inventory # B9780113313525

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