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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.
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- PublisherThe Stationery Office
- Publication date2013
- ISBN 10 0113313527
- ISBN 13 9780113313525
- BindingPaperback
- Number of pages305
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ITIL Secrets Of Service Level Management: A Process Owner's Guide
Published by
The Stationery Office
(2013)
ISBN 10: 0113313527
ISBN 13: 9780113313525
Used
paperback
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Book Description paperback. Condition: VeryGood. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged. Seller Inventory # 4BQMP30029JU_ns
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