Items related to Introduction to the ITIL service lifecycle
Synopsis
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Introduction to the ITIL Service Lifecycle
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Introduction to the ITIL service lifecycle
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Stationery Office 01/c /30 D, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL service lifecycle
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Introduction to the ITIL service lifecycle
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Introduction to the ITIL Service Lifecycle
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0113313098.VG
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