ITIL V3 Continual Service Improvements - Softcover

AXELOS

 
9780113313082: ITIL V3 Continual Service Improvements
Softcover
ISBN 10: 011331308X ISBN 13: 9780113313082
Publisher: Stationery Office Books, 2011

Synopsis

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

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About the Author

Summary of Updates from the Author The seven-step improvement process and its relationship with the Deming Plan-Do-Check-Act cycle and knowledge management has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization. Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages

"About this title" may belong to another edition of this title.

Publisher
Stationery Office Books
Publication date
2011
Language
English
ISBN 10 
011331308X
ISBN 13 
9780113313082
Binding
Paperback
Edition number
2
Number of pages
257