Items related to ITIL V3 Service Operation (Managing Professional)
Synopsis
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
"synopsis" may belong to another edition of this title.
About the Author
Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.
"About this title" may belong to another edition of this title.
Buy New
View this item
£ 114.16
£ 21.85 shipping from U.S.A. to United Kingdom
Destination, rates & speedsSearch results for ITIL V3 Service Operation (Managing Professional)
Stock Image
ITIL V3 Service Operation (Managing Professional)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004408553
Quantity: 6 available
Stock Image
ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 16421361-6
Quantity: 1 available
Stock Image
ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Used book that is in almost brand-new condition. Seller Inventory # 17267850-6
Quantity: 1 available
Stock Image
ITIL Service Operation (ITIL v3 Service Lifecycle)
Published by
TSO, The Stationery Office (edition Second edition), 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Second edition. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 0113313071-11-1
Quantity: 1 available
Stock Image
Service operation (Best management practice)
Seller: Greener Books, London, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # 4765617
Quantity: 1 available
Stock Image
ITIL Service Operation
Published by
TSO THE STATIONERY OFFICE, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Softcover
Seller: Buchpark, Trebbin, Germany
Seller rating 5 out of 5 stars
Condition: Gut. Zustand: Gut | Seiten: 384 | Sprache: Englisch | Produktart: Bücher. Seller Inventory # 10866751/3
Quantity: 1 available
Stock Image
ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.08. Seller Inventory # G0113313071I3N00
Quantity: 1 available
Stock Image
ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.08. Seller Inventory # G0113313071I3N00
Quantity: 1 available
Stock Image
ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 3.08. Seller Inventory # G0113313071I4N00
Quantity: 1 available
Stock Image
ITIL Service Operation: 2011 (Best Management Practice)
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or limited writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_407966871
Quantity: 1 available