ITIL V3 Service Operation (Managing Professional) - Softcover
Book 1 of 2: ITIL v3 Service Lifecycle
Synopsis
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
"synopsis" may belong to another edition of this title.
About the Author
Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.
"About this title" may belong to another edition of this title.
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ITIL Service Operation: 2011 (Best Management Practice)
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ITIL Service Operation (ITIL v3 Service Lifecycle)
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ISBN 13: 9780113313075
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ITIL Service Operation: 2011 (Best Management Practice)
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ITIL Service Operation
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ITIL Service Operation
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ISBN 13: 9780113313075
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ITIL Service Operation
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ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation
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ISBN 13: 9780113313075
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ITIL Service Operation (ITIL v3 Service Lifecycle)
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ISBN 13: 9780113313075
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