Items related to Service transition (Best management practice)
Synopsis
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
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About the Author
Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.
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- PublisherStationery Office
- Publication date2011
- ISBN 10 0113313063
- ISBN 13 9780113313068
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages358
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ITIL Service Transition 2011 Edition (Best management practice)
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ITIL Service Transition (ITIL v3 Service Lifecycle)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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Service transition (Best management practice)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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Service transition (Best management practice)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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Paperback
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ITIL Service Transition : 2011
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Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313063
ISBN 13: 9780113313068
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ITIL Service Transition
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ITIL Service Transition
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ITIL Service Transition
Published by
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ISBN 10: 0113313063
ISBN 13: 9780113313068
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ITIL Service Transition 2011 Edition
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