Items related to ITIL Service strategy
Synopsis
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
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About the Author
Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.
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- PublisherStationery Office
- Publication date2011
- ISBN 10 0113313047
- ISBN 13 9780113313044
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages495
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ITIL Service strategy
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ITIL Service strategy
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Stationery Office 29/07/2011, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
Used
Softcover
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ITIL Service strategy
Published by
Stationery Office 29/07/2011, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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Softcover
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ITIL Service Strategy : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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Softcover
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Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP88943457
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ITIL Service Strategy : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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ITIL Service Strategy (ITIL v3 Service Lifecycle)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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Softcover
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ITIL Service Strategy (ITIL v3 Service Lifecycle)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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Softcover
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-T-017-01300
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ITIL Service strategy
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TSO, United Kingdom, Norwich, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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ITIL Service Strategy
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ITIL Service Strategy : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
Used
Softcover
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