Synopsis
ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves business goals.
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About the Author
Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.
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Itil Service Strategy
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Tso, the Stationery Office, 2011
ISBN 10: 0113313047
ISBN 13: 9780113313044
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ITIL Service Strategy (ITIL v3 Service Lifecycle)
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ITIL Service Strategy (ITIL v3 Service Lifecycle)
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ITIL Service Strategy (ITIL v3 Service Lifecycle)
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ISBN 13: 9780113313044
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