ITIL Service strategy - Softcover

AXELOS

 
9780113313044: ITIL Service strategy
Softcover
ISBN 10: 0113313047 ISBN 13: 9780113313044
Publisher: Stationery Office Books, 2011

Synopsis

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

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About the Author

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

"About this title" may belong to another edition of this title.

Publisher
Stationery Office Books
Publication date
2011
Language
English
ISBN 10 
0113313047
ISBN 13 
9780113313044
Binding
Paperback
Edition number
2
Number of pages
495