Planning, protection and optimization ITIL V3 intermediate capability handbook

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9780113312726: Planning, protection and optimization ITIL  V3 intermediate capability handbook

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

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Office of Government Commerce
Published by The Stationery Office (2010)
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Office of Government Commerce
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