This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes
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Book Description The Stationery Office, 2009. Paperback. Book Condition: New. Bookseller Inventory # P110113312083
Book Description The Stationery Office, 2009. Paperback. Book Condition: New. book. Bookseller Inventory # 113312083