This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. Key Features - Authored and quality assured by itSMF UK, Endorsed by the APM Group and Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus
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1. Operational Support and Analysis ITIL V3 Intermediate Capability Handbook
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ISBN 13: 9780113312085
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3. Operational Support and Analysis ITIL V3 Intermediate Capability Handbook
Published by
The Stationery Office
(2009)
ISBN 10: 0113312083
ISBN 13: 9780113312085
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