Items related to ITIL V3 foundation handbook: [pack of 10 copies]

ITIL V3 foundation handbook: [pack of 10 copies] - Softcover

 
9780113311705: ITIL V3 foundation handbook: [pack of 10 copies]

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Synopsis

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

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