Items related to Introduction to the ITIL service lifecycle
Synopsis
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
"synopsis" may belong to another edition of this title.
- PublisherStationery Office
- Publication date2010
- ISBN 10 0113311311
- ISBN 13 9780113311316
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages247
Search results for Introduction to the ITIL service lifecycle
Stock Image
Introduction to the ITIL service lifecycle
Published by
Amnesty Intl British Section, 2010
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR007177313
Quantity: 1 available
Stock Image
The Introduction to the ITIL Service Lifecycle
Published by
Amnesty Intl British Section, 2010
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.6. Seller Inventory # G0113311311I3N00
Quantity: 1 available
Stock Image
The Introduction to the ITIL Service Lifecycle Book
Published by
Amnesty Intl British Section, 2010
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Softcover
Seller: Hawking Books, Edgewood, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good Condition. Has some wear. Five star seller - Buy with confidence! Seller Inventory # X0113311311X2
Quantity: 1 available
Stock Image
INTRODUCTION TO THE ITIL SERVICE LIFECYC
Published by
STATIONERY OFFICE BOOKS, 2010
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Softcover
Seller: OM Books, Sevilla, SE, Spain
Seller rating 5 out of 5 stars
Condition: Usado - bueno. Seller Inventory # 9780113311316
Quantity: 1 available