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Introduction to the ITIL service lifecycle - Softcover

 
9780113311316: Introduction to the ITIL service lifecycle

Synopsis

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

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  • PublisherStationery Office
  • Publication date2010
  • ISBN 10 0113311311
  • ISBN 13 9780113311316
  • BindingPaperback
  • LanguageEnglish
  • Edition number2
  • Number of pages247

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Published by Amnesty Intl British Section, 2010
ISBN 10: 0113311311 ISBN 13: 9780113311316
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Published by STATIONERY OFFICE BOOKS, 2010
ISBN 10: 0113311311 ISBN 13: 9780113311316
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