Building an ITIL based Service Management Department: Office of Government Commerce (Business) - Softcover
Synopsis
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
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Product Description
Explains how to build an ITIL based Service Management Department. This title uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces both ITIL Version 2 and ITIL Version 3.
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Building an ITIL based Service Management Department
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Building an ITIL-Based Service Management Department
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The Stationery Office/Tso, 2009
ISBN 10: 011331096X
ISBN 13: 9780113310968
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Building an ITIL based Service Management Department: Office of Government Commerce (Business)
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