Items related to ITIL V3 Small-scale Implementation
Synopsis
Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.
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Synopsis
This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.
About the Author
Ivor Macfarlane and Sharon Taylor
"About this title" may belong to another edition of this title.
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ITIL V3 small-scale implementation
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ITIL V3 Small-Scale Implementation
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ITIL V3 Small-scale Implementation
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ITIL SMALL-SCALE IMPLEMENTATION
Published by
STATIONERY OFFICE BOOKS, 2009
ISBN 10: 0113310781
ISBN 13: 9780113310784
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Softcover
Seller: OM Books, Sevilla, SE, Spain
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Condition: Usado - bueno. Seller Inventory # 9780113310784
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