Synopsis
Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.
"synopsis" may belong to another edition of this title.
Synopsis
This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.
About the Author
Ivor Macfarlane and Sharon Taylor
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for ITIL V3 Small-scale Implementation
Stock Image
ITIL V3 Small-scale Implementation
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006749209
Buy Used
£ 4.04
£ 5.60 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
ITIL V3 small-scale implementation
Seller: Brit Books, Milton Keynes, United Kingdom
Seller rating 4 out of 5 stars
Paperback. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 4120454
Buy Used
£ 6.62
£ 15.99 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
ITIL V3 Small-scale Implementation
Published by
Stationery Office Books, 2009
ISBN 10: 0113310781
ISBN 13: 9780113310784
Used
Paperback
Seller: Greener Books, London, United Kingdom
Seller rating 4 out of 5 stars
Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # 5051508
Buy Used
£ 6.67
£ 15.99 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
ITIL V3 Small-Scale Implementation
Seller: BMV Bloor, Toronto, ON, Canada
Seller rating 5 out of 5 stars
Condition: Very Good. Used - Very Good. Seller Inventory # 80-a - 00003