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Synopsis
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
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From the Back Cover
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
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- PublisherTSO
- Publication date2007
- ISBN 10 0113310471
- ISBN 13 9780113310470
- BindingPaperback
- LanguageEnglish
- Number of pages345
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ITIL Service Design
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ISBN 10: 0113310471
ISBN 13: 9780113310470
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ITIL Service Design
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ISBN 10: 0113310471
ISBN 13: 9780113310470
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Service Design
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ISBN 13: 9780113310470
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Service Design, Itil, Version 3
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