The Business Perspective: Single User (IT Infrastructure Library)

 
9780113309023: The Business Perspective: Single User (IT Infrastructure Library)

This CD-ROM guides business users through the planning, delivery and management of quality IT services. It is concerned with helping business managers understand IT service provision. Issues covered include business relationship management, partnerships and outsourcing, continuous improvement, exploitation of information, communication, and technology (ICT) for business advantage.

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