This CD-ROM presents the ITIL approach for services support. ITIL provides a comprehensive and consistent set of best practices for IT service managment, it aims to promote a quality approach to achieving business effectiveness and efficiency in the use of information systems.
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Book Description Stationery Office Books, 2000. CD-ROM. Book Condition: New. Rapidly dispatched worldwide from our clean, automated UK warehouse within 1-2 working days. Bookseller Inventory # mon0000038148