Whether IS/IT services are retained in-house or contracted out after market testing, it may be difficult for IS/IT customers to turn to their providers for advice on the achievement of value for money, planning specification and implementation of IS/IT services. This book describes the knowledge and capabilities that an organization will need to acquire. It describes how an "Intelligent Customer" function can be established in order to provide this control. This guidance should be useful for those invovled in market testing in central government or in compulsory competitive tendering in local government, health authorities and throughout the public sector. It may also interest the IS services industry.
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