Quality management for IT services (IT infrastructure library) - Softcover

Johnson, Brian; CCTA - The Government Centre For Information Systems; Andrew, Martin

 
9780113305551: Quality management for IT services (IT infrastructure library)

Synopsis

Summarizes how an organization can plan and implement a quality management system for IT service management, with references to all other modules in the IT Infrastructure Library. This module complements and enhances information provided in the CCTA Quality Management Library.

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