This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.
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Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801133001741.0
Book Description Stationery Office. PAPERBACK. Book Condition: New. 0113300174 New Condition. Bookseller Inventory # NEW4.0039618
Book Description Stationery Office, 2001. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0113300174
Book Description Stationery Office, 2001. Paperback. Book Condition: New. book. Bookseller Inventory # 0113300174
Book Description Stationery Office, 2001. Paperback. Book Condition: New. Bookseller Inventory # P110113300174
Book Description The Stationery Office/Tso, 2001. Paperback. Book Condition: Brand New. 1st edition. 378 pages. 11.50x8.25x1.10 inches. In Stock. Bookseller Inventory # zk0113300174