Items related to Service Delivery: Part 17 (IT Infrastructure Library)
Synopsis
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
"synopsis" may belong to another edition of this title.
Synopsis
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.
"About this title" may belong to another edition of this title.
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Service Delivery: Part 17 (IT Infrastructure Library)
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Service Delivery: Part 17 (IT Infrastructure Library)
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Service Delivery: Part 17 (IT Infrastructure Library)
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Service Delivery: Part 17 (IT Infrastructure Library)
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The Stationery Office Books (Agencies), United Kingdom, London, 2001
ISBN 10: 0113300174
ISBN 13: 9780113300174
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Service Delivery
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Service Delivery
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Service Delivery
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The Stationery Office/Tso, 2001
ISBN 10: 0113300174
ISBN 13: 9780113300174
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Service Delivery (It Infrastructure Library Series)
Published by
The Stationery Office/Tso, 2001
ISBN 10: 0113300174
ISBN 13: 9780113300174
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Service Delivery (It Infrastructure Library Series)
Published by
The Stationery Office/Tso, 2001
ISBN 10: 0113300174
ISBN 13: 9780113300174
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Service Delivery (It Infrastructure Library Series)
Published by
The Stationery Office/Tso, 2001
ISBN 10: 0113300174
ISBN 13: 9780113300174
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