Service Support (CCTA): Part 15 (IT Infrastructure Library)

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9780113300150: Service Support (CCTA): Part 15 (IT Infrastructure Library)

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

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paperback, 6th Edition by Office of Government Commerce

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Central Computer and
Published by Stationery Office (2000)
ISBN 10: 0113300158 ISBN 13: 9780113300150
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Central Computer & Telecommunications Agency
Published by Stationery Office (2000)
ISBN 10: 0113300158 ISBN 13: 9780113300150
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Murray Media
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